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CB Furniture Stores Bob's Discount Furniture Horrible customer service, they don’t deserve a star
Bob's Discount Furniture

Bob's Discount Furniture review: Horrible customer service, they don’t deserve a star

K
Author of the review
5:15 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I went to Bobs earlier this week and returned to purchase a sofa. The sales rep I had spoke to on the first visit was not there & the sales rep helping me had different answers, so I told the sales rep I wasn’t sure I was going to purchase the sofa. Then I thought well maybe because they are a new store that the sales reps were still training hence the difference in answers. I reproached the sales rep helping us and I asked if I could speak with a manager because if the confusion, he got mad at me and walked off mumbling things, I told him I was trying to clear up the confusion. He continued to stand in front of my face saying rude things. The manager told him to go cool down. So as I start to explain to the manager she jumped in the middle of my sentence very rudely without letting me finish the sentence which was I know your new (meaning the store) and that they are probably still training before I could finish she barked I’m not new I’ve been with Bobs for 12 years. By then I was so upset with the whole experience I said I had to go and she snidely says goodbye. I should have read the reviews about this company! I had cash in my pocket and drove down the road a mile and purchased a better quality sofa from a local store and got free delivery! Bobs wanted $150 to carry it through my door! Do your research before you go, you will be happy you did!

Recommendation: Do your research, their reviews are horrible

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  1. Bob's Discount Furniture Contacts

  2. Bob's Discount Furniture phone numbers
    +1 (800) 569-1284
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    Public Relations Director
    +1 (860) 214-1145
    +1 (860) 214-1145
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    Recruiting Manager
    +1 (860) 812-1111
    +1 (860) 812-1111
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    Customer Service
    +1 (860) 474-1000
    +1 (860) 474-1000
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    Support
    +1 (209) 929-0840
    +1 (209) 929-0840
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  4. Bob's Discount Furniture address
    428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
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    Jul 03, 2025
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Bob's Discount Furniture Category
Bob's Discount Furniture is ranked 18 among 371 companies in the Furniture Stores category
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