CB Vehicle Rental and Leasing Enterprise Rent-A-Car Type of vehicle promised was not available

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Enterprise Rent-A-Car review: Type of vehicle promised was not available

Tamara King of US

Jun 23, 2025 4:03 pm EDT

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I rented specifically from you to get a minivan as we were coming from the airport and needed extra space. I even went into the office 2 weeks in advance to look at the van and make sure the luggage and passengers could fit. I was assured the van would be available.

I get a call from my brother one hour before boarding my international flight that the minivan was not available. He had to scramble to find another drive to make a 140 miles roundtrip in an additional car to pick us up at the Newark Airport.

The manager, who I spoke with on an international call was RUDE, not helpful, made no offer to help and would not even rent us a second car for a reduced fee. He basically said, if i dispute the original rental car fees, he would refuse to let the car go off the lot. Blackmail.

Claimed loss: Had to hire an additional person to get a car that could fit all the people and luggage to drive one hour down to the airport and back to Easton, PA.3 additional hours of a driver's time, mileage, gas and tolls. $200

Desired outcome: My rental to be fully refunded as the minivan that we reserved was NEVER PROVIDED. Manager = rude obnoxious & unhelpful. Told me the people who rented the van before us did not return it. They were 6 hours away.

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Enterprise Rent-A-Car response

Jun 23, 2025 10:08 pm EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Tamara, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa

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Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
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855-266-9565
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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 05, 2025
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