Regus review: Regus / iwg beware - deceptive tactics & dishonest

The company claims they provided all relevant documents before the lease was signed. However, while they emailed a quote with an agreement link — triggering a read receipt when I opened the email — I did not open the linked attachment they allege contained additional disclosures.

The agreement was e-signed on June 4, 2025, on the salesperson’s laptop. No links or supplemental documentation were presented or referenced during that signing and I did not click I agree to any additional terms - the salesperson did that. I did not receive the “house rules” or detailed use restrictions until June 6, 2025, after business hours — two days after the agreement was signed and one day after payment was submitted via credit card (June 5, 2025). After reviewing the documents on June 7, I immediately contacted the company to cancel due to restrictive terms that did not align with our operational needs and could place us at risk of noncompliance. I followed up again on June 9.

When contacted by phone, the company claimed the agreement had flexibility but refused to provide anything in writing or escalating the matter. After emailing another person in the organization. I received an email reiterating that cancellation would not be permitted. This was a material failure of disclosure. We did not change or minds for buyer's remorse. The stipulations and process of their operations which were not disclosed prior to signing would go against our operations. This was explained in great detail, and I did my due diligence based on the information provided only to find out that it changed. Not to mention when the salesperson and her supervisor contacted me, they said I was misinterpreting the agreement. We spoke further and I requested clarification in writing, and they refused. I explained that it was not provided then if there was an issue later then they would try to say that I breached the contract. They said they have been doing this for years and no one has ever bought up these concerns. Clearly, that is not accurate.

Our lease agreement was to start on September 1, 2025, almost 3 months (83 days). No services were rendered, no space prepared, no anything. There is no loss to the company and time to rent it to someone else. We were open to speaking about a resolution, but nothing. While this model with Regus could work for others, this model isn't for us and I had I been privy to the additional materials, I never would have signed the agreement. We want nothing more than to sever ties, amicably.