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SmartStyle review: Customer service

K
Author of the review
11:37 am EDT
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this serves as documentation of rude & extremely unprofessional customer service at Smart Style Walmart Adrian Michigan on 6/26/2025 @10 am, I cannot provide the stylist name as I did not stick around long enough to obtain that but I can say she was the sole employee at that time. Having arrived prior to open time I was waiting outside the gate... this apparently was not acceptable to her. After those who followed her in and left the salon a couple of minutes later, with the gate still partial open I peeked in and without hesitation she barked... II am not open. Upon opening the salon at the appropriate time I apologized by saying I did not mean to press your opening... I had googled opening time and received two different times so I came half way. Immediately she became argumentative and set out to infom me Google has opening time at 10, This this is replied I am sorry but the site I reached had two separate pages and separate infro. At this precise moment she pulled up Google on her phone to prove her point.. My reponse was the bottom line is are you open at this time. Her rude response was well ii have the doors open! It was at this point I decided I was definitely not interested in dealing with rudeness. However I did ask if she was willing to do a perm. Fortunately the schedule was filled for the morning and I left, If you have any doubts regarding this incident the employees of Walmart seen and heard it all...

I di

Desired outcome: Something as simple as an apology need not turn into an argumentative conversation

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    +1 (800) 737-3535
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    7201 Metro Blvd, Minneapolis, Florida, 55439, United States
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    Jul 04, 2025
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